At Quatro Clothing Shop, we engineer our performance wear for the dedicated athlete—for your focus, your movement, your pursuit of perfection. We stand behind the quality and craftsmanship of every leotard, legging, and piece of gear we create. However, we understand that sometimes a product may not meet your exact expectations. Our returns and exchanges process is designed with the same commitment to clarity, efficiency, and support that defines your training.

Key Policy Summary

Return Window: 15 days from the date you receive your order.

Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.

Process: Initiate a return via email. Once approved, ship items back to our facility.

Refund Method: Refunds are issued to the original payment method.

Refund Timing: 5-10 business days after we receive and inspect your return.

Our Return Philosophy

Your trust is as vital as the durability of our fabrics. This policy is built on transparency and respect for your investment in your athletic journey. We aim to make the process as seamless as a perfectly executed routine.

The Return & Exchange Process: A Step-by-Step Guide

1 Eligibility Check & Preparation

Ensure your request is within 15 days of delivery and the item meets the following conditions:

  • Unworn & Unwashed: No signs of wear, sweat, makeup, or perfume.
  • Original Tags Attached: All product tags and labels must be intact.
  • Original Packaging: Include any original bags, boxes, or protective packaging.
  • Included Items: All original parts (e.g., removable pads, dust bags) must be returned.

Gather your order number and the item(s) you wish to return.

2 Initiate Your Return Request

Send a return or exchange request to our athlete-minded support team at [email protected] using the template below. This ensures we have all necessary information to assist you swiftly.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Quatro Support Team, I would like to request a [Return / Exchange] for my order. Order Number: #[Insert Your Order Number] Name: [Your Full Name] Email Address: [Email Associated with Order] Items to Return/Exchange: – Item Name: [e.g., Women’s High-Performance Leotard] – Size: [e.g., Medium] – Color: [e.g., Black] – Quantity: [e.g., 1] – Reason: [e.g., Size too small / Product defect / etc.] For Exchanges: – Desired New Item: [Item Name] – Desired Size: [Size] – Desired Color: [Color] I confirm the item(s) are unworn, unwashed, with all original tags and packaging. Thank you, [Your Name]

3 Receive Instructions & Ship Your Return

Within 1-2 business days, you will receive a Return Authorization (RA) number and detailed shipping instructions via email.

  • Pack Securely: Place the item(s) in their original packaging, then in a shipping box.
  • Include Documentation: Print the provided return form or write the RA number clearly on a piece of paper inside the package.
  • Ship to:
    Quatro Clothing Shop Returns
    6703 Bluffview Circle
    Louisville, KY 40299
    USA
  • Shipping Cost: Return shipping is the customer’s responsibility unless the return is due to our error or a defective item. We recommend using a trackable and insured service.

4 Inspection & Processing

Once your return is received at our facility, our quality team will inspect it within 3-5 business days to ensure it meets our return conditions.

  • Approved Return: Your refund will be processed immediately.
  • Exchange: The replacement item will be shipped using your original shipping method (or as agreed).
  • Non-Qualifying Item: If an item does not meet our conditions, we will contact you. The item may be shipped back to you at your expense.

Refunds: Timing & Method

We value your time as much as you do.

  • Method: All refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). We cannot refund to a different card or account.
  • Timeline: After we approve your return, please allow:
    • Credit/Debit Cards: 5-10 business days for the refund to appear on your statement, depending on your bank’s processing time.
    • PayPal: 3-5 business days for the refund to reflect in your PayPal balance.
  • You will receive an email confirmation once the refund has been initiated.

⚠️ Important: Non-Returnable Items

To ensure the health, safety, and integrity of our products for all athletes, the following items are FINAL SALE and cannot be returned or exchanged:

  • Hair Bows & Scrunchies: Due to their intimate nature and use for hair.
  • Keyrings: Considered a non-apparel accessory.
    • Sweatbands & Handguard Bags: Hygiene-related accessories.
  • Any item marked “Final Sale” or purchased during a clearance event.

This policy is designed with the same precision we apply to our craft, ensuring fairness and quality for our global community of dedicated athletes.

Exchanges

Need a different size or color? We facilitate exchanges for eligible items.

  • Follow the standard return process using the request template, clearly stating your desired exchange item.
  • Once your return is received and approved, we will ship the new item. Standard shipping times apply.
  • If the exchange item is of higher value, you will be invoiced for the difference. If it is of lower value, you will be refunded the difference.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us at [email protected] immediately with your order number and photos of the issue. We will cover all return shipping costs and expedite a replacement or full refund.

Our Support Team is Here for You

Questions about your return? Our athlete-minded support team is dedicated to helping you.

Email: [email protected]
Address: Quatro Clothing Shop, 6703 Bluffview Circle, Louisville, KY 40299, USA

We strive to respond to all inquiries within 24 hours during business days.

© Quatro Clothing Shop. All rights reserved. | Performance Wear for the Dedicated Athlete. Worldwide.